Payments & Refund Policy

1. Payments

1.1 WaaS will charge Customer and Customer agrees to pay when due the fees for the Services in accordance with its Order. Unless other payment meth\ods have been approved, WaaS will charge Customer’s credit card monthly, without invoice, beginning on the Effective Date and continuing on the same date each successive month until the end of the term. Customer shall pay all applicable taxes arising from Customer’s use of Services or Customer’s payment of amounts due to WaaS

1.2 WaaS may increase fees for the Services provided under an Order upon thirty days advance written notice as follows:

For Services provided on a month-to-month term, WaaS may increase fees effective the first day of the next month following the notice period.

For Services provided over a term greater than one month, WaaS may increase fees for the Services provided under an Order as of the first day of the next renewal term beginning more than thirty (30) days from the date following the notice period.

1.3 WaaS may suspend all Services (including Services provided under multiple Orders or other contracts with Customer) if charges to Customer’s credit card or other payment facility are rejected, or Customer fails to make payment by an agreed upon alternative payment method. WaaS may charge interest on overdue amounts at 1.5% per month (or the maximum legal rate if it is less than 1.5%).

 

2. Refund Policy

WaaS does not offer refunds on monthly subscriptions. Similarly, a Service cannot be paused or reinstated if any Service is cancelled or downgraded before the subscription period has ended.

Furthermore, customers may give notice of non-renewal or cancellation by sending an email at billing@waas.pk and mention the service. No other form of cancellation will be effective and the month-to-month agreement for services is automatically renewed each month until such notice of cancellation ticket is provided.

To ask questions or comment about our Refund Policy, contact us at:

WaaS

204/A, Orchard Homes, Satiana Road.

Faisalabad, Pakistan

info@waas.pk

+92 320 111 WaaS